Support

This is a self-hosted product, and support is by email, best effort — there is one licence and everyone who holds it is treated the same. No service-level agreement is offered or implied.

The core path — cases, evidence, facts, findings, charges, deadlines, and packets — works fully without AI. If AI assistance is off or the provider is unavailable, the desk degrades safely; no case data is lost.

Support is by email, answered by the person who wrote the software. Reply to your purchase receipt and it reaches them directly — there is no ticket queue and no first-line script.